DesiweMiner K10Pro

1. Payment
Payment can be made in BTC, USDT, USDC, or ETH. The unit price and total price of the products, the amount paid by you shall be all denominated in U.S. dollars – real-time exchange rate conversion according to Coinbase.
Please complete payment as soon as possible after you create the order, your order will be canceled automatically if the payment has not been completed in 2 hours.
Based on industry factors, the price of mining machines has to be adjusted frequently with the fluctuation of the virtual commodity price. If the payment is completed, it means you have accepted the amount and price, and voluntarily bear the risks and benefits.
Refund and return product requests based on price changes will not be accepted.

2. Taxes and Customs Duties:
The shipping costs, and customs charges/taxes (if any) are not included in the product(s) price.
DesiweMiner products are excluded from all value-added taxes and customs duties.
You will be solely responsible for paying any outstanding taxes and duties as per your country’s law and customs.
If any matter, the product(s) will be returned to our warehouse, the customer will need to pay the additional shipping cost.

DesiweMiner gives customers a 1 year warranty period for all products purchased.
Within the period of this warranty, DesiweMiner will repair or replace, free of charge, any part that is proven defective in material, performance, or workmanship, but the mining earnings will not be compensated.
You can work with DesiweMiner after-sales engineers online to find out the faulty parts, then we can send you the replacement parts directly via the express companies. In this condition, DesiweMiner will pay the shipping cost of the replacement unit shipment.
You can also choose to return the faulty machines to DesiweMiner’s warehouse. In this condition, the buyer pays inbound shipping and we will pay for the return shipping. Please note that we are not responsible for any loss caused by customs delays, losses, or charges.
After purchase, it will be regarded as the approval of this policy.

The following products are not covered by our Warranty

1. Failure to install products in accordance with specifications, free to go up and down shelves, free to pull, pick up, lift, and smash lead to parts detachment, unstable links, circuit board breakage, and other products that lead to damage;
2. Products not normally on the shelf due to improper operation, including but not limited to products damaged by line back-plugging, less or no plugging;
3. Unauthorized to disassemble, refit, or repair damaged products without DesiweMiner’s written or electronic authorization;
4. Products that are inefficient or damaged due to unofficially designated accessories, including but not limited to power supply, control panel, fan, cable, etc.
5. The use of unofficial supporting software leads to poor arithmetic, abnormal arithmetic, jamming and burning machine products;
6. Self-modifying product operation parameters (e.g. over-frequency) will shorten the service life of the product or directly damage the product.
7. Damage caused by failure to use electricity, power grid, and environment according to the specifications, including but not limited to a humid environment, corrosive environment, ultra-high temperature environment, dust particles, abnormal voltage and current (surge, shock, instability), etc.
8. Products whose serial numbers have been maliciously modified, defaced, or purposely removed;
9. Damages caused by natural disasters include, but are not limited to, earthquakes, fires, rainstorms, and sandstorms.